Answer every message and comment, automatically.
Lavin Reply connects your Facebook Page and Instagram account, then replies to direct messages and post comments using rules you write.
Channels
The places Lavin Reply can read from and reply to.
Facebook Messenger
Answer direct messages sent to your Facebook Page.
Facebook Comments
Reply to comments left on your Facebook Page posts.
Instagram DM
Answer direct messages sent to your Instagram professional account.
Instagram Comments
Reply to comments left on your Instagram posts.
- Coming soon
WhatsApp
Messaging through the WhatsApp Business platform.
How it works
Three steps from connecting an account to sending replies.
Step 1: Connect your Page
Sign in with Facebook and pick the Page or Instagram account you want Lavin Reply to handle.
Step 2: Build reply rules
Choose the keywords to match on and write what gets sent back — publicly, privately, or both.
Step 3: Replies send automatically
Incoming messages and comments are checked against your rules and answered without you being online.
Features
What the product does, and what is still on the way.
Unified inbox
Messages and comments from every connected channel in one place.
Keyword reply rules
Match incoming text against keywords and send the reply you configured.
Public + private comment replies
Reply under a comment, send the commenter a private message, or do both.
Team members with limited access
Invite people who can work the inbox without reaching billing or connection settings.
Reply log
A record of what was sent, to whom, and which rule matched.
Duplicate-safe webhooks
Repeated webhook deliveries are de-duplicated so nobody receives the same reply twice.
Rate limit and cooldown
Per-contact cooldowns and sending limits keep automatic replies from turning into spam.
24-hour window handling
Respects the platform messaging window and stops sending once it closes.
- Coming soon
AI-tone replies
Rewrite a rule's reply in a tone you choose.
- Coming soon
Analytics
Reporting on what was received and what was answered.
- Coming soon
WhatsApp campaigns
Outbound messaging through WhatsApp Business.
Roles
Who does what inside an account.
Business owner
Connects Pages, writes the reply rules, and invites the rest of the team.
Team member
Works the shared inbox. No access to billing or connection settings.
Admin
Approves new accounts and manages platform-level settings.
Frequently asked questions
Straight answers about permissions, data and limits.
Does Lavin Reply post to my personal Facebook profile?
No. It asks only for the permissions needed to handle the Pages and Instagram accounts you select, and it acts as those accounts — never as your personal profile.
What happens to the messages and comments I receive?
Their content is stored so your rules can be matched against it and so you have a reply log to look back on. The Privacy Policy explains what is kept and for how long.
Can I switch the automatic replies off?
Yes. Rules can be disabled one at a time, and disconnecting a Page stops all processing for that Page immediately.
Could it reply to the same comment twice?
Repeated webhook deliveries are de-duplicated, and per-contact cooldowns apply on top of that, so a person does not get the same automatic reply twice.
Why can it not message someone several days later?
Meta only permits messages within a limited window after a person last wrote to you. Lavin Reply follows that window and stops sending when it closes.
Is my account usable as soon as I sign up?
Not immediately. New accounts wait for an administrator to approve them, so you will see a pending screen until that happens.
Ready to set up your first reply rule?
Create an account to get started. New accounts are reviewed before they are activated.